Accessibility Plan

Our Accessibility Plan outlines our commitment to ensuring that our website and services are accessible to all individuals, including those with disabilities. This plan includes specific strategies and measures we are implementing to improve accessibility and ensure compliance with relevant standards and regulations.

Accessibility Plan 2023-2026

Accessibility Feedback

We’re committed to providing better experiences for people with accessibility needs. We want your feedback about any accessibility barriers you’ve experienced with us, which will be used to help create an accessibility plan as outlined in the Accessible Canada Act.

If your issue isn’t specific to accessibility (e.g., you’re looking for information about your account, billing or technical support) please visit the contact us page instead.

The Manager for Accessibility is responsible for addressing accessibility feedback. You can provide feedback by online form, email, phone or mail. We treat all feedback anonymously to create an accessibility plan, but you can leave your contact information if you’d like us to follow up with you.

Accessibility feedback form Share your feedback with us using the accessibility form.

Accessibility feedback line: 1-844-423-6384 Mon to Sat 8:30 AM – 6:30 PM (Newfoundland Time Zone)

This email address is being protected from spambots. You need JavaScript enabled to view it. Include “Accessibility feedback” in the subject line. This email address is being protected from spambots. You need JavaScript enabled to view it.

Manager for Accessibility IceNet Wireless Suite 304, 150 Katimavik Road Ottawa, ON K2L 2N2

 If you need a description of the feedback process in a different format, please contact us. We can provide it in print, large print, braille, audio or electronic format.